The business systems your employees use to do their work can introduce a great deal of stress-or joy-on a daily basis. Most organizations rely on business systems that are good enough, but not great. The gaps that those “good enough” systems leave often force employees to use informal, undocumented processes…

When you’re first starting work on an Agile team, it’ll usually take a few sprints to get into a rhythm that feels natural-especially when it comes to figuring out each team member’s capacity. …

At Think Company, we often start projects by creating a purpose statement to guide our work. The last phrase of the purpose statement reads, “we will know we are successful when…” We usually complete this phrase with metrics of user experience success-quantitative measurements ranging from ultimate goals like increased sales…

In the course of long-term, Agile product design projects, it’s common for the team to conduct design research once at the very beginning of the project (if at all). Product teams don’t always see the value in regularly-conducted research, so the user perspective can become lost as work progresses. …

It’s never too early to start thinking about the holiday season, right? For Sleigh, one of our most cheery clients, they never stop thinking about it. Sleigh is a digital service that helps families spend less time on the holiday chaos and more time enjoying the season. Their goal is…

Many creative teams have adjusted to a semi or fully-remote model this year-and perhaps for the foreseeable future. It’s also a reality that remote creative roles may become more of the norm moving forward. …

FiveThirtyEight is a website that produces data-oriented content on current events in politics, economics, and sports. Much of their content uses a unique statistical methodology developed by Nate Silver, Editor in Chief. Because their content is data-rich, they focus on presenting information in a visually-digestible way. …

Jumping into a new design research effort often brings anticipation, excitement, and the potential to discover unmet opportunities and new directions to take a project. This potential is always grounded in a solid research strategy-the goals, methods, and people, all planned out. But in the course of a research project…

Design systems align product teams and foster partnership between development and design. As the system evolves, it will need maintenance and governance to keep it operating at full capacity. There may come a time in your design career when you are asked to repair or rethink an existing design system…