Your Employee Experience is Only as Good As Your Business Systems

What is a Business System?

  • Analog — a customer service rep writes an order on a form and hands it to the warehouse to find the item and put it in a delivery truck. Copies are sent to accounting for billing and payment.
  • Digital — a customer orders an item online, where it flows into a fulfillment system. Robots retrieve and organize items on a conveyor belt to fill a truck dedicated to a single client. The driver delivers the shipment to the customer using a mobile app. The order flows into an accounting system for billing and payment.
  • Hybrid — a cashier enters an order into a POS system and adheres a fulfillment sticker to a box. The warehouse works off of a tablet and places orders in the box that matches the order number. A delivery person drives to locations identified in a mobile app, but relies on printed labels to deliver the right things. Accounting tracks the order in an enterprise system for billing and payment.

Principles for Business Systems that Improve Employee Experience

Business Systems Must Adapt to Working Virtually

Business Systems Must be Usable

Business Systems Must be Accessible

Business Systems Must Communicate with Each Other

Data and Measurement in Business Systems are Key Business Advantages

Business Systems are Products and Should be Managed as Such

Improve EX and Prepare for the Future

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